Store policies
Refund Policy
Last updated November 8, 2026
Our promise
If your bouquet arrives damaged, wilted or different from what you ordered, call (657) 427-7770 or email shop@paradiseflowersart.com within 24 hours of delivery and send a photo. We will replace the bouquet or refund you, whichever you prefer.
Late or missed delivery
If we deliver outside your chosen date or window because of us, we refund the delivery fee. If we could not deliver at all because of us, we refund the order in full or redeliver it at no charge.
Cancellations
Cancel before our florists start your bouquet and you get a full refund. For orders with a later delivery date, that is any time until the day before delivery. Once the bouquet is being made or is out for delivery, it can no longer be cancelled.
What we cannot refund
Flowers are perishable, so they cannot be returned. We cannot refund an order that could not be delivered because of a wrong address, an unreachable recipient or a recipient who declined it, nor small natural differences from the photo described in our Terms of Service.
How refunds are paid
Refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank.
Contact
Paradise Florist, 1430 5th St Ste 14, Santa Monica, CA 90401. Phone (657) 427-7770, email shop@paradiseflowersart.com.